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home about us the company our core values our board our team services downloads faq contact us client login home about us the company our core values our board our team services downloads faq contact us client login +234-1-4622290, +234-8163343578, +234-9083606969 phone call from mon - fri 8.00 - 17.00 6th floor, suite 13, 11, awolowo road, ikoyi, lagos. ...get connected and decide on shares to buy or sell have a real-time market view... federal government of nigeria savings bond licensed agent ...get connected and decide on shares to buy or sell have a real-time market view... 24/7 access to your investment portal and technical support efficiency our promise as your investment partner is to build value into every investment while delivering professional expertise. view more our services opportunities online real-time news update s-trader!... power to buy & sell shares . . . become and investor . . . non-compromised goodwill (sigma) . . . be the decision maker open an account with us today and get the sigma advantage open an account sigma capital market viewpoints want to know more about the nigerian capital market. get a weekly email of our pros’ current thinking about financial markets, investing strategies, and personal finance. (electronic marketing) read more sigma agency manager want to be your own boss and start trading real time online? coming soon! sigma agency manager, a robust agency platform that enables brokers, etc execute capital market activities online/real time our price why choose us our services are always tailored to personally meet the needs and desires of all clients and to even exceed their expectations. state-of-the-art technology competent and well-motivated staff foreign partnership investor's education complaints mgt policy online access sla privacy policy how to buy/sell shares federal government savings bond investor's education what is direct cash settlement? the direct cash settlement policy facilitates the immediate crediting of an investor’s bank account with the net proceeds of the stock market transaction through the central securities clearing system (cscs). in other words, when an investor offers some shares for sale, the proceeds from the sale would immediately be paid into the investors bank account directly. direct cash settle sec nigeria tv ad 2015 pidgeon what is dematerialization? dematerialization is the process of converting physical shares or bonds into electronic format. an investor who wants to dematerialize his shares needs to open a demat account in the central securities clearing system (cscs) through a stockbroker of his choice. in return, he gets electronic shares in his demat account. <<click to download the demat form>> dematerialization complaints mgt policy complaints management policy overview at sigma securities limited we strive to personally and professionally demonstrate certain values in our actions. we are disciplined and reliable and engender trust and integrity. we appreciate that on occasions customers may not be satisfied with the service they receive from us and we recognize the right of any person to make complaint. we are committed at all levels of the organization to their efficient, impartial and courteous resolution. the complaint handling process complaints may be made in person, by phone, email or in writing. the client service units will receive the complaints and forward them to the head, customer service. all complaints should be duly logged into the complaints register for tracking. the head, customer service will forward such complaints to the managing director for assessment. the md will then forward such complaints to the designated personnel for resolution. (this process should be completed within 24hrs of receiving the complaints) after a thorough investigation has been conducted, the designated personnel analyses the complaints and put in place a mechanism for prompt resolution. the compliance officer should be notified of the status of the complaints. proposed resolutions are forwarded to the head, customer service within 48hrs with appropriate approvals put in place. a detailed resolution must be forwarded to the client immediately the complaint is resolved and where more time is required, the client must be notified, stating the reasons for the extension. the designated client service representative must ensure that the complaints and their resolution and related correspondences are filed in a customer complaints file and a copy retained in the respective customer’s file. on a periodic basis, the designated personnel or the compliance officer should undertake a root cause analysis of the complaints to determine resolutions for recurring issues. where customer complaints have been received by the regulators and forwarded to the company for resolution, the compliance officer shall acknowledge receipt of the complaint in writing. on resolution of the complaint, a copy of the response shall be forwarded to the regulators by the compliance officer. the complaint register should be reviewed by the md on a daily basis and must detail the following: date of complaint name of complaint form/nature of complaints expected resolution date details of review officer (name and department) as assigned by the md concerned units actual date of resolution complaint status whether active or close where customers are dissatisfied with the resolution of a complaint, they have the right to pursue such complaint until it is resolved to their satisfaction. such case will then be re-opened and efforts will be put in place to resolve it satisfactorily. the objective of the complaints handling process involves the following: manage complaints objectively and deal with them fairly, respectfully, consistently and without actual or perceived conflicting interests. take all reasonable steps to ensure that a complainant is not adversely affected. protect the rights of officers where they are the subject of a complaint. deal with complaints confidentially to the extent possible. ensure that all available information/evidence has been collected from both sides. if you require additional information please contact us on frontdesk@ sigmasecurities.com.ng or call us on 08163343578, 09083606969 online access sla s-trader sla sigma securities ltd online customer access terms & conditions disclaimer “carefully consider your investment objectives, the risks, charges and expenses involved in investing in the nigerian stock market. it’s important to note that the same way profits can be made in the market, losses can also be made as well. this therefore implies that a good knowledge of the market is required before actively investing in the stock market. kindly check through the resources available online and possibly the help resources on sigma securities website which will educate you on how to trade profitably in the stock market”. market volatility, trading volumes, system performance and other factors may delay system access and response times. execution price, speed and liquidity are affected by many factors, including market volatility, size and type of order. introduction please read these terms and conditions carefully. you are required to read and understand them before proceeding on this website or this product. if you do not accept these terms, please do not use this website or the services provided by us as described on this website. the following terms and conditions shall govern the sigma online portal access service. definitions “customer/client” means a customer of sigma securities who has or operates an account with the company and is registered with the company. “the company” means sigma securities limited “service” means the sigma online customer access portal service “user code and password” means the enabling code with which you access the system and which is known to you only. “account” means a stock broking account “mailing address” means the customer’s mailin
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